Customer Day

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Across
  1. 2. We might best empathise with our customers if we put ourselves in their ..... (5)
  2. 4. We aspire to customer service ...... (10)
  3. 5. Independent feedback survey for customers (12)
  4. 9. Acknowledgement (11)
  5. 10. Our chosen partner to conduct weekly feedback surveys, who will shortly launch a portal to see customers' responses (3)
  6. 11. As part of HSBC's purpose, we help people fulfil their hopes and ..... (6)
  7. 13. CMB's vision is for customers to never doubt the .... of HSBC (9)
Down
  1. 1. As part of HSBC's purpose, we connect ....... to opportunities (9)
  2. 3. Sharing ideas to stimulate success (12)
  3. 6. A customer, prospect or KBI who supports or recommends HSBC's services (8)
  4. 7. A mirror, or the opportunity to pause and think (10)
  5. 8. What we'd like from all colleagues on their Customer Day (10)
  6. 12. To exceed customers' expectations, we might need to go above and... (6)