Customer Day

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Across
  1. 3. A customer, prospect or KBI who supports or recommends HSBC's services (8)
  2. 6. Our chosen partner to conduct weekly feedback surveys, who will shortly launch a portal to see customers' responses (3)
  3. 7. As part of HSBC's purpose, we connect ....... to opportunities (9)
  4. 10. Independent feedback survey for customers (12)
  5. 12. CMB's vision is for customers to never doubt the .... of HSBC (9)
  6. 13. To exceed customers' expectations, we might need to go above and... (6)
Down
  1. 1. As part of HSBC's purpose, we help people fulfil their hopes and ..... (6)
  2. 2. Acknowledgement (11)
  3. 4. What we'd like from all colleagues on their Customer Day (10)
  4. 5. We might best empathise with our customers if we put ourselves in their ..... (5)
  5. 8. We aspire to customer service ...... (10)
  6. 9. Sharing ideas to stimulate success (12)
  7. 11. A mirror, or the opportunity to pause and think (10)