Customer Engagement

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Across
  1. 3. Something we offer every customer, at no cost
  2. 5. Customers can tell if this is not genuine
  3. 9. When it comes to customer engagement, what we all need to be
  4. 13. When we cannot assist a customer we ____ for another staff member to do so
  5. 15. What we do in regard to customers needs
  6. 16. Something we all need to feel regarding customer service
  7. 19. Our behaviours make our supermarket environment more so
  8. 20. What we need to stay when serving our customers
Down
  1. 1. This type of attitude makes it easy to engage customers
  2. 2. Minimum distance where staff should acknowledge customers on trading floor
  3. 4. One is happening as we engage our customer
  4. 6. The way we want our customers to feel when visiting our supermarket
  5. 7. One barrier that does not exist when it comes to engaging customers
  6. 8. Simple greeting when engaging a customer
  7. 10. What we say as we conclude a sale
  8. 11. Something our customers will do if we engage them
  9. 12. First step to customer engagement
  10. 14. What we do as queues start to build
  11. 17. Simple way to to engage customers in Fresh Food departments
  12. 18. It's why we have two ears when engaging customers