Across
- 2. Engaged customer group
- 6. Our digital engagement platform
- 8. Engaged customers, monitor services in their neighbourhood
- 9. A statement of dissatisfaction
- 11. Rounded % of overall satisfaction 2023/24
- 12. Our customer engagement - due for renewal in 2025
- 14. Engaged customer group set up in 2023/24
- 16. Satisfaction surveys requested by ROSH
- 17. Our second value
Down
- 1. Our first value
- 3. our independent research group
- 4. Gathering opinion using appropriate questions
- 5. Sets out what our customers can expect from us
- 7. Our third value
- 10. Report used to record engagement activity
- 13. Our customer contact centre
- 15. An official appointed to review complaints made against an organisation