Across
- 4. What we all should be, in relation to customer service
- 7. It's why we have TWO ears
- 9. This type of attitude makes it easy to engage customers
Down
- 1. What we say as we conclude a sale
- 2. The way we want our customers to feel when visiting our store
- 3. Minimum distance where staff should ackonwledge customers on trading floor
- 5. What we do as queues start to build
- 6. Customers can tell if this is not genuine
- 8. Simple greeting when engaging a customer
- 10. The first step to customer engagement