Customer Experience

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Across
  1. 3. you might need to build one of these to empathize with your customers
  2. 6. splitting up customers into groups
  3. 7. a moment where your opinion of a brand is formed
  4. 10. a fixed and universal type of data
  5. 11. parts of a business which operate independently and avoid sharing information
Down
  1. 1. this will predict customer behavior more than other metrics.
  2. 2. any interaction that a customer has with the brand
  3. 4. the rate at which customers leave your business
  4. 5. the act of tailoring an experience or communication based on information a company has learned about an individual.
  5. 8. measures of quantitative assessment
  6. 9. Steve Jobs said start with the technology and work back towards the experience