Across
- 2. - Measures how satisfied customers are with a specific interaction or experience
- 3. - What arrives only after a prompt but never before one
- 5. - In a manner that preserves every word exactly as stated
- 6. -Three letters that reveal who would vouch for you in public
- 9. -Where data takes the wheel and drives the story
- 11. - Wedged between the words 'customer' and 'map'
- 14. - Silent exit that shows itself only in the numbers
- 15. - Research based profile that represents a key customer type.
Down
- 1. - A leafy excuse for unexpected affection
- 4. - Experiencing a sense of fulfillment after something is completed
- 7. - The one who cheers the loudest without being asked
- 8. - The survey and analytics platform widely used to gather customer insights
- 10. - Heat is what kills me
- 12. - Northern forest dweller famed for festive flights
- 13. - Structured questions to read minds without magic