Across
- 2. What we show customers, or what you fail to do with your kid’s math homework.
- 4. What we deliver daily, and what you do when handling fragile glass.
- 6. Taking start-to-finish responsibility, or what gives you the keys to the house.
- 7. What we are to Care — also describes someone in a long-term relationship.
- 9. The opposite of reactive, or how a dentist might recommend you be about flossing.
- 11. How we treat each case, also a selling point in marketing pitches.
- 14. Grounded in it at Natera, but also what your roommate wants when you eat the last slice of pizza.
- 15. You must understand it before proceeding — or what counts when sending flowers.
- 17. What we do to problems before customers face them, also what detectives do.
Down
- 1. What you pass in a relay, or figuratively when handing off a case.
- 3. What every customer deserves, and what doctors have lots of — spelled differently.
- 5. How we shift from transactional care, also what a database type can be.
- 8. Something you don’t want to pass, unless it’s a dollar.
- 10. Being responsible for outcomes, or what your finance team insists on being.
- 12. We bring it to every touchpoint — also the subject of many inspection checklists.
- 13. Essential for patient conversations, also when you cry at a dog food commercial.
- 16. We use it to go above and beyond, or what you fear after your karaoke performance.