Customer Experience Crossword Puzzlw

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Across
  1. 1. - Assistance provided to customers.
  2. 4. - The overall impression a customer has of a company, product, or service.
  3. 6. – Score used to measure customer’s effort
  4. 9. - Customer's confidence in a brand.
  5. 10. - Understanding gained from customer data.
  6. 11. - Customer feedback that rates satisfaction on a scale from 0 to 10.
  7. 13. - A customer who is not satisfied and may spread negative feedback. PASSIVE - A customer who is neutral and neither highly satisfied nor dissatisfied.
  8. 14. - A customer who is extremely satisfied and likely to recommend the product/service.
  9. 15. - The effort a customer must put in to interact with a company.
Down
  1. 1. A method used to gather customer feedback after a transaction.
  2. 2. - Solving customer issues.
  3. 3. - The act of measuring customer satisfaction and loyalty.
  4. 5. – Score used to measure customer satisfaction
  5. 6. - A system used to manage customer relationships.
  6. 7. - Uniformity in service.
  7. 8. - A tool for tracking customer support tickets and issues
  8. 12. - Tailoring experiences to individuals.