Customer Experience Index

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Across
  1. 4. / Customers who are in the Zone of Delight are _______
  2. 6. / Customers who satisfied but neutral about their experience
  3. 8. / who can make a difference in our customer experience?
  4. 11. / Explore initial need and check to proceed
  5. 12. / Final stage in the customer experience model
Down
  1. 1. / who is the deciding factor when it comes to CEI?
  2. 2. / which work stream will be managing CEI?
  3. 3. / Acronym for TD Auto Finance
  4. 5. / Customers who fall within the Zone of Defection are _______
  5. 7. / first stage in the Customer experience model
  6. 9. / What is the stage in the Customer Experience Model that we provided add value or advice
  7. 10. / A promoter is when a customer is _______ likely to recommend us.