Across
- 2. Genius profiler on 'Criminal Minds'
- 3. Rhythm that sets the pace
- 8. Front camera flex
- 10. Numbers that matter
- 11. Coworkers you lunch with
- 14. Feel what the caller feels
- 15. Goal of this week
- 17. Evidence for decisions
- 18. Of the customer
- 20. Opposite of push
- 22. Tiny icon of feeling
- 24. Three-letter promise to a customer (abbr.)
- 25. Peer-to-peer praise
- 27. Street food MVP
- 28. Our city (abbr.)
- 31. Continuous improvement mantra
- 32. Colorful BAU tech on 'Criminal Minds'
- 33. Dancefloor rhythm
- 35. What customers pay for
- 37. Orders that process themselves
- 39. What great processes always have
- 40. Lean card system from Japan
- 41. Stream-and-chill brand
- 43. Universal language
- 45. Iconic Mexican music
- 46. Friend, en español
Down
- 1. Greek letter for variation
- 3. How success is built
- 4. Six Sigma certification level
- 5. Fuel for improvement
- 6. Lean enemy #1
- 7. Stylish CDMX neighborhood
- 9. Die-hard Taylor fan
- 12. Morning essential
- 13. Bricks for creativity
- 16. Core value we live by
- 17. Define, Measure, Analyze … (abbr.)
- 19. Selfies app, for short
- 21. What keeps customers coming back
- 23. Gen Z humor format
- 26. What follows music
- 29. Trip away from the queue
- 30. Monty and friends
- 34. “I Want It That Way” band (abbr.)
- 36. Typed laughter
- 38. Office meets remote
- 41. Metric that asks “Would you recommend us?” (abbr.)
- 42. Party with mariachi
- 44. Short video time sink
- 45. Our famous feline coworker