Customer First

1. Quality products and people
5. Agreeing quickly
7. Must Follow Superior Service Process
8. ______ on our Reputation
10. Sorry for the crossword, please direct your comments to the complaint handling department
12. Most prestigious recognition award
16. An outcome of a grizzly communication style
18. Someone in charge
20. Effective recognition is
21. Characteristic of an assertive style communicator
23. Our premium offering deserving of PRAISE
25. Assertive communication style mascot

2. A recognition pitfall
3. How to retain top performers
4. Active listening: Tuned in and present
6. One of two types of customers
9. Gone fishing - don't forget this
11. Go no further: there is no body
13. A type of customer listening system
14. One word split into two to make a Customer First acronym
15. By learning from complaints, we can reduce our operating costs
17. Something that is contagious, whether positive or negative
19. Taboo word when giving feedback
22. A customer segment that produces over 50% of our gross bookings
23. Location you can find more on Customer First, until it takes over the world
24. The first step in the moment of truth model