Across
- 1. _________________ customer’s concerns by allowing them to feel heard, understood and welcomed
- 3. Don’t use a _________________ stopper
- 5. Avoid using bank _______________
- 7. Ask Clarifying_________________
- 8. Remain _______________
Down
- 1. ______________ quoting policies or procedures
- 2. Offer the customer your contact ________________________
- 4. Speak without __________________
- 6. Take _____________
- 9. Offer a genuine ________________