Customer Loyalty

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Across
  1. 3. Customer service leads to R_________ P__________. Buying the product again and again.
  2. 5. People develop relationships with products which may mean they only use one brand; this is known as C_________ L_________
  3. 6. In a hotel it is the E___________ that help offer a quality service. It can also be the premises and amenities.
  4. 8. Repeat purchases leads to I___________ S_______
  5. 10. Customers need to be able to trust the products and services they use. Therefore S______ is important!
Down
  1. 1. Smaller businesses can often offer a more P________ S__________; this can help branding.
  2. 2. Good customer service leads to H__PP_ C_S________. They will be more likely to repeat purchase.
  3. 4. Customer service can be achieved by offering products with superior R_________. They last longer.
  4. 7. Increased sales leads to a greater Market S________
  5. 9. This type of service happens once the product has been bought.