Customer Management crossword - Double Sixer - Co stores of Bangalore as Bench mark stores

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Across
  1. 4. How we want our customers to feel as a result of our service
  2. 6. Titan's mission is to ensure every customer leaves the store with a _________
  3. 7. Be concerned about the customer
  4. 8. _______ knowledge is the key to be able to given better
  5. 12. What the customer want from us when there is a problem
  6. 14. To give customers more than what they expect and is also the 7th I after the 6 I's
  7. 15. Taking this will help us improve ourselves
  8. 16. You need to ask these to find out what the customers want
  9. 17. Assistance or support to customers
  10. 19. The people we are here to serve
  11. 21. Try to give customers more than one option to ________ from
  12. 24. Disregard a customer deliberately
  13. 25. Vision at Titan is to Deliver unbelievable customer service to create more ________
Down
  1. 1. A complaining customer expects a ________ hearing
  2. 2. audit An audit which shows how good our store is across parameters
  3. 3. Service is about the way we ________ our customers
  4. 5. It is not Sympathy but shows we understand
  5. 9. You create moment of _________ to post a story on Smile app
  6. 10. This is important for you to look good
  7. 11. Exchange information
  8. 13. The opposite of rigid
  9. 18. You do this with your ears to find out what customers want
  10. 19. You need to _________ with the customer to build relationship
  11. 20. To meet customer needs or wants
  12. 22. A customer who likes immediate action won't like this
  13. 23. We must aim to get customer right __________ time