Customer Obsession Crossword Craze

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Across
  1. 4. Millions of customers served by the end of 2022
  2. 6. Gauges strength of our relationship with the customer
  3. 8. Annual celebration recognizing commitment to customers
  4. 11. November initiative for men's health awareness
  5. 12. Ineffective approach for meeting customer needs
Down
  1. 1. Metro area the size of Senior Life Solutions
  2. 2. Service preference while recovering from an injury
  3. 3. Heartbeat of our business
  4. 5. Bring 87% of customers to us
  5. 7. Overall average score = 4
  6. 9. Represents 40% of customers served by our individual products
  7. 10. Coverage about 75% of our customers have