Customer Obsession

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Across
  1. 3. In which color is pedestrian walkways marked in?
  2. 5. In which department does the Customer order start?
  3. 7. Who are the eyes and ears to our Customers?
  4. 8. Our General Manager name is?
  5. 10. Who can supply new badge to me incase I will loose it or forget it?
  6. 11. The top expectation from me is?
Down
  1. 1. If fire alarm goes off and it is ringing continuously, where do you have to report to?
  2. 2. Who founded Amazon?
  3. 4. What is the safety term for accident which almost happened?
  4. 6. The language Amazon use is?
  5. 9. What color floor markings is used to indicate the PIT routes?