Customer Promise Crossword

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Across
  1. 2. What does HOT service do?
  2. 8. why was it difficult to sign your name with the wrong hand
  3. 9. The best word you can use
  4. 11. The First element of the Service Essentials
  5. 12. The second touch point of the customer journey
  6. 13. The middle element of the Service Essentials
  7. 14. One of the main elements of the Service Essentials
  8. 16. The percentage of the importance of body language in communication
  9. 18. The worst word you can use
  10. 19. The percentage of the importance of words in communication
Down
  1. 1. The percentage of the importance of tone in communication
  2. 3. An important thing to do when serving customers 'use...
  3. 4. One of the three elements of our Customer Promise
  4. 5. One of the three elements of our customer promise
  5. 6. The best words you can use
  6. 7. The third touch point on the Customer's Journey
  7. 10. The worst words you can use
  8. 15. One of the most important things to do when serving a customer
  9. 17. One of the three elements of our customer promise