Across
- 2. The customer’s expectations are met or even exceeded. When people get good quality, fair prices, and friendly service, they feel satisfied and likely to return.
- 3. Customer management that focuses on managing and improving a company’s everyday customer-related activities, such as sales, marketing, and customer service.
- 5. keep track of people who are interested in buying (potential customers).
- 9. Understanding the customer’s feelings and showing care.
- 10. Customers believe in your honesty and reliability. When a company keeps its promises, delivers good quality, and communicates openly, customers learn they can depend on it.
- 12. is a type of Customer Relationship Management system that focuses on analyzing customer data to help businesses make better decisions.
Down
- 1. is a type of Customer Relationship Management system that focuses on improving communication and collaboration between different departments within a company to provide a seamless experience for customers.
- 4. Treating every customer politely and fairly, no matter who they are. Listening carefully, not interrupting, and valuing their opinions shows respect.
- 6. In the past, companies to connect with customer started...
- 7. Customers keep coming back because they’re happy and believe in the brand. It’s built over time through good service, respect, and appreciation.
- 8. In the past, companies focused mostly on...
- 11. The customer feels what they receive is worth what they paid.