Across
- 2. employees should try to have this type of attitude when dealing with customers
- 4. what customers feel about a product or company
- 7. most customer complaints are caused by this
- 8. this is what companies intend to provide to its customers
- 9. this form of media is a popular way for companies to interact with customers
Down
- 1. is used to help companies track customer information
- 3. this policy gives businesses an advantage over competition
- 5. companies should always try to protect customers
- 6. businesses with a customer service mindset are usually able to achieve these