Across
- 5. meet each customer’s demands properly
- 6. communication materials and all tangible elements of service provider
- 8. : Caring, individual attention paid to customers by the service firm
- 9. trust and confidence –creating trust and confidence
- 11. to the function your customers are trying to meet
- 13. Customers have unique budgets
- 14. Your product or service needs to be a convenient
Down
- 1. expect fairness from a company
- 2. which they can purchase a product or service
- 3. Includes the physical appearance of the physical
- 4. The product or service needs to reliably
- 7. The knowledge and courtesy of employees and their ability to
- 10. meet each customer’s demands properly
- 11. facilities, the equipment, the personnel who do the servicing,
- 12. From pricing to terms of service to contract length,