Incredible Service: Unlocking the Simple Truths of Unfeigned Service

12345678910
Across
  1. 1. IS THE ITEM OFFERED FOR SALE
  2. 6. KNOWLEDGE COMMUNICATED OR RECEIVED BY A CUSTOMER CONCERNING A PARTICULAR PRODUCT OR SERVICE
  3. 7. THOSE WHO ARE SIMPLY BROWSING PRODUCTS AND SERVICES WITH NO SPECFIC PURCHASING GOAL IN PLACE
  4. 9. ARE SEEKING THE BEST DEAL, PERIOD AND MOST LIKELY WON'T BE SWAYED BY UPSELLING TECHNIQUES
  5. 10. MOST IMPORTANT VISITOR ON OUR PREMISES
Down
  1. 2. PROVIDING A QUALITY OR SERVICE THAT SATISFIES THE NEEDS/WANTS OF A CUSTOMER AND KEEPS THEM COMING BACK
  2. 3. THIS IS WHEN CUSTOMERS FIRST BECOME AWARE OF YOUR BRAND
  3. 4. DURING THIS STAGE,CUSTOMERS LEARN HOW TO USE AND CONSUME YOUR PRODUCTS OR SERVICES, TRAINING, SUPPORT, ETC
  4. 5. IS ALSO USED TO EMPHASIZE THAT SOMETHING IS UNUSUALLY GOOD OR BAD
  5. 8. A TRANSACTION IN WHICH NO PHYSICAL GOODS ARE TRANSFERRED FROM THE SELLER TO THE BUYER