Across
- 1. IS THE ITEM OFFERED FOR SALE
- 6. KNOWLEDGE COMMUNICATED OR RECEIVED BY A CUSTOMER CONCERNING A PARTICULAR PRODUCT OR SERVICE
- 7. THOSE WHO ARE SIMPLY BROWSING PRODUCTS AND SERVICES WITH NO SPECFIC PURCHASING GOAL IN PLACE
- 9. ARE SEEKING THE BEST DEAL, PERIOD AND MOST LIKELY WON'T BE SWAYED BY UPSELLING TECHNIQUES
- 10. MOST IMPORTANT VISITOR ON OUR PREMISES
Down
- 2. PROVIDING A QUALITY OR SERVICE THAT SATISFIES THE NEEDS/WANTS OF A CUSTOMER AND KEEPS THEM COMING BACK
- 3. THIS IS WHEN CUSTOMERS FIRST BECOME AWARE OF YOUR BRAND
- 4. DURING THIS STAGE,CUSTOMERS LEARN HOW TO USE AND CONSUME YOUR PRODUCTS OR SERVICES, TRAINING, SUPPORT, ETC
- 5. IS ALSO USED TO EMPHASIZE THAT SOMETHING IS UNUSUALLY GOOD OR BAD
- 8. A TRANSACTION IN WHICH NO PHYSICAL GOODS ARE TRANSFERRED FROM THE SELLER TO THE BUYER