Across
- 2. Assistance or aid offered to customers to help them resolve issues, answer questions, or achieve their goals.
- 4. Acknowledgment or appreciation given to individuals or teams for their contributions, achievements, or performance excellence.
- 6. The level of emotional commitment, motivation, and involvement that employees have toward their work, team, or organization.
- 8. The formal evaluation or assessment of an individual's job performance against predetermined criteria, goals, or expectations.
- 9. Quantifiable metrics used to evaluate the success or performance of an individual, team, or organization in achieving specific objectives.
- 11. The amount of work or tasks assigned to an individual, team, or department within a given period.
- 13. Instruction or education provided to individuals or teams to develop skills, knowledge, or competencies related to their roles or responsibilities.
- 14. The process of comparing performance metrics, processes, or practices against industry standards or best-in-class organizations to identify areas for improvement and drive performance excellence.
- 17. The process of ensuring that products or services meet established standards of excellence and customer expectations.
- 19. The strategic distribution of resources, such as time, money, or manpower, to achieve organizational goals and objectives.
- 23. The measure of how efficiently resources are utilized to produce goods or services, often measured by output per unit of input.
- 24. The process of collecting, analyzing, and acting upon feedback from customers, employees, or stakeholders to improve performance and outcomes.
- 25. A structured approach or program designed to help individuals or teams identify and address performance deficiencies or areas for development.
Down
- 1. The process of planning, monitoring, and evaluating the performance of individuals, teams, or organizations to achieve goals and objectives.
- 3. The ongoing effort to enhance processes, products, or services through incremental or breakthrough changes to achieve higher levels of performance and efficiency.
- 5. The practice of planning, prioritizing, and organizing tasks or activities to maximize efficiency and productivity.
- 7. Information provided by customers regarding their experiences, opinions, or suggestions about a product, service, or organization.
- 10. The process of establishing specific, measurable, achievable, relevant, and time-bound objectives to guide individual or organizational performance.
- 12. The responsibility for actions, decisions, and outcomes, often accompanied by consequences for performance.
- 15. The assistance and support provided to customers before, during, and after purchasing a product or service.
- 16. An organizational culture that values and encourages open communication, feedback sharing, and continuous learning to drive performance improvement and innovation.
- 18. The ability to inspire, motivate, and guide individuals or teams toward achieving shared goals and objectives.
- 20. The feeling of contentment or fulfillment experienced by a customer when their expectations are met or exceeded.
- 21. The internal or external factors that drive individuals or teams to pursue goals, overcome challenges, and achieve success.
- 22. The ability to accomplish tasks or goals with minimal waste of time, effort, or resources.