Customer Relationship Management

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Across
  1. 2. — A system that helps customer support manage questions, complaints and requests quickly.
  2. 5. — The way a business communicates and builds relationships with its customers.
  3. 7. — A type of CRM that allows different departments to share customer information and work together.
  4. 13. — Strong, long-term relationships between a business and its customers.
  5. 17. — Examining sales information to understand performance, trends and customer behavior.
  6. 19. — Examining marketing information to understand campaign effectiveness and improve marketing strategies.
  7. 20. — A type of CRM that analyzes customer data to help businesses make better decisions.
  8. 21. — When customers continue buying from the same company because they are happy with its products or services.
  9. 22. —Creating a unique image and identity for a company or product.
  10. 23. — Understanding another person's feelings and putting yourself in their place.
Down
  1. 1. — A system that automatically sends marketing messages, emails and promotions to customers.
  2. 3. — Being friendly, helpful and optimistic, even when problems appear.
  3. 4. — When customers feel that the product or service is worth what they paid.
  4. 6. — Managing and recording every contact between a business and its customers through different communication points.
  5. 8. — Treating customers politely and fairly, listening to them and valuing their opinions.
  6. 9. — Helping customers by answering questions, solving problems and providing support.
  7. 10. — Choosing and managing the different ways a business communicates, sells and provides services to customers.
  8. 11. — A type of CRM that manages everyday activities such as sales, marketing and customer service.
  9. 12. — Examining income, expenses, profits and losses to understand a company's financial health.
  10. 14. — Products using the same advertising message instead of targeting customers.
  11. 15. — When customers believe in a company's honesty and reliability.
  12. 16. — When customers' expectations are met or exceeded.
  13. 18. — A system that helps salespeople manage leads, follow-ups and deals automatically.