Across
- 7. values organizations encourages to employees
- 10. business connecting with customers to reinforce their brand value
- 11. Promotion from a current customer to its potential customer
- 12. strategies to make long-term values of customers
- 13. benefits provided to a business
- 14. working model is being tested
Down
- 1. focused on customers needs and wants
- 2. Business strategy to make business more efficient and effective
- 3. how business is organized
- 4. Business strategy that organizes customers needs
- 5. promotion publicity for a business from customers
- 6. strategies to meet customers expectations
- 8. purchases a customers makes because of long term relationships
- 9. measurement of how well business met customers expectations
- 12. customers preferences for a business