customer requirements

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Across
  1. 3. Formal inspection
  2. 5. ISO 9001 framework
  3. 6. Step by step work guide
  4. 8. Leadership review
  5. 10. Managing quality processes
Down
  1. 1. Plan for everyday operations
  2. 2. What clients expect
  3. 4. written description
  4. 7. Main operational process
  5. 9. Policy