Across
- 2. - a goal you want to achieve
- 6. - the thing you are giving or selling to customers
- 8. - the only thing that keeps your business alive
- 9. - trying to promote the business
- 10. - customers who are happy
Down
- 1. - people who use a business
- 3. - when the business gains more customers and has increased profits
- 4. - rewarding employees when they've worked well to make them happy
- 5. -the condition of the product
- 7. - something a company uses to ensure all customers are treated fairly when they aren't happy