Customer Satisfaction

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Across
  1. 3. Teaching workers new skills(5,8)
  2. 4. Negative comment, for instance(9)
  3. 7. The cost of something(5)
  4. 8. More money coming into the business(9,7)
  5. 9. People who use a business(9)
  6. 10. Happy users of a business(9,9)
Down
  1. 1. People not returning to business(4,2,9)
  2. 2. E.g. Poor reviews(3,9)
  3. 5. Who the product is aimed at(6,6)
  4. 6. When you file a lawsuit, for example(5,6)