Across
- 3. this will allow a business to find out the needs and wants of a customer
- 4. when customers are satisfied and dont leave a complaint it leads to this
- 6. can be good and bad and could change the businesses reputation
- 9. lets the customer know what level of service to expect
- 10. service provided by a company after a purchase has been made
Down
- 1. when a customer keeps buying from the business
- 2. will be able to deliver a higher standard of customer care
- 5. customers who have received good customer service will be more likely to recommend the company
- 7. when a customer gets bad service
- 8. when the product is good and satisfies the customer