Across
- 5. To say “I’m sorry”.
- 7. A reduction of the price.
- 8. A small paper you get in a shop that shows what you bought.
- 10. Money you get back when you return a product.
Down
- 1. A promise that the product will be repaired or replaced if it has a problem.
- 2. Broken or in bad condition.
- 3. When a product is sent to your home or to the shop.
- 4. When a customer is not happy and says there is a problem.
- 6. When you return a product and get another one instead.
- 9. A person who buys something from a shop or company.