Across
- 6. - lack of new customers and returning
- 9. - keeps the competition reasonable
- 10. - what gives the customer the chance to refund
Down
- 1. - customers that keep coming back
- 2. - customers will trust you
- 3. - no negative feedback
- 4. - what makes more of the product sell
- 5. - if customers are unhappy
- 7. - informs the customers about the shop
- 8. - what makes the customer happy