Customer Service 1

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Across
  1. 3. A way to provide excellent customer service
  2. 5. Hidden disabilities use a scheme called what?
  3. 7. What is the 2010 Act that protects people called?
  4. 8. A potential difficulty faced by customers
  5. 10. A form of criminal exploitation
Down
  1. 1. The limit to guide dogs allowed on the vehicle
  2. 2. A customer expectation
  3. 4. Bus and coach accessibility and the Public Service Vehicles Accessibility Regulations, came into force when?
  4. 6. Customer complaints can affect this within the company
  5. 9. A way to Safeguard your customers – Run -Hide- ?