Customer Service

2. The caller's name should be used a minimum of _______ during the call.
4. Say ______ when asking for information from the customer.
6. Issue the following FA, _________ if a customer is reporting property damage or an accident by a Pub. Works vehicle.
7. Before I release an information I should ask for the caller's ______.
8. Hold should be no longer than _____ minutes, without statusing the customer.

1. If I have a question about a process or procedure, where should I look first?
3. When an account is shut off for severance, the turn off fee of $59.96 should be quoted. Please check to verify that there is enough ____ on the account. If there is not, inform the customer that it will be assessed in the next month's bill.
4. At the end of my call I should say "Thank you for calling _______ Customer Service Today.
5. I should refrain from using departmental ________/terms.
6. The following FA is issued if a customer reports overgrown grass and/or weeds in the alley. This includes alleys that do not have Pub. Works Solid Waste Services.