Customer Service

1234567891011121314151617181920
Across
  1. 1. Which Insurance company covers vandalism for rental under comp and collision?
  2. 3. What team do we memo for Dents/Windshields?
  3. 4. What if we can not find a member in our system, What do we start?
  4. 8. Hertz/Enterprise and Budget are all what type of a rental Agency?
  5. 13. What does the abbreviation DOW stand for?
  6. 14. If the windshield on a vehicle can only use OEM glass for windshield replacement, the members deductible would be how much?
  7. 15. Which roadside assistance products are reimbursement ONLY, no dispatch?
  8. 17. What is it called when we get a list of coverages on your vehicle from your Insurance Company?
  9. 18. What is the amount we reimburse on Plan C?
  10. 19. First Acceptance coverage always start on what day for a rental ?
Down
  1. 2. If a member with Acceptance calls in stating they hit an animal and need a rental, which claim return packet would we send out?
  2. 5. What is the mileage we cover for a tow on plan D?
  3. 6. For One Stop Shop how much can we authorize the claim for?
  4. 7. What is it called if the vehicle drifts into another lane on your windshield Feature?
  5. 9. What should we ask for or do in handling a dent claim if a member calls in additional dents PRIOR to their appointment?
  6. 10. What is needed if there are 14 dents on the vehicle?
  7. 11. Who do we transfer calls to if a member states that our tow provider damaged their vehicle and it is their first time reporting the damage?
  8. 12. What is the abbreviation for the right front door?
  9. 16. What is not covered on a dent claim?
  10. 20. What is it called when the Dispatch can see the policy in real time?