Customer Service

2. if the tow receipt submitted states an arrest was made (which we dont cover) what do we need in addition to that receipt for confirmation of the arrest
4. Do we cover a bumper if it is metal
6. How much of a deductible would the 292 u7 policies have for windshield
12. Which two documents are not needed when it is a total loss
13. should we review photos if a dlr or mbr is on the line insisting that we do so trying to expedite a claim that has been on going
14. How many miles does the member have to be away from home in order to receive food and lodging (other than the green/red notes reflecting 100 miles)
15. Who do we reimburse for an on site rv repair
16. Which insurance company do we not need an affidavit for rental
17. This document can verify all vehicles on the policy
19. If a member is calling insisting he has coverage for oil change and maintenance and we do not find a policy, which type of claim should we open
20. What should we always read to the customer prior to gathering any info of the damage for the claim

1. What should we always do to finalize a windshield repair claim once the cvqs are filled even if it is a denial or we auth the dlr
3. Which two windshield policies dont have a deductible
5. Which policies are reimbursement only for rsa
7. What do we still set up for a windshield bit claim, although we can not dispatch
8. We cover for PAINTLESS dent repair, if in the case we can see it is just paint transfer in a photo can we move forward
9. what is one policy that we dont need a claim form for
10. Do we give out direct extensions to members on the line for client relations agents
11. Who do we contact if a member is calling in with a vendor complaint and this is the first call
18. This product code covers a maximum of 6 dents only per membership period