Across
- 3. to build customer _______ (=desire to use the service again)
- 4. to supply whatever the clients _________ (demand, request)
- 7. to have a highly p________ week (achieving good results)
- 9. to deal with a customer _________ (negative feedback)
- 10. to talk to Customer __________ (customer care)
Down
- 1. to ________ your customers' needs (meet)
- 2. to meet the specific ____________s of your clients (to give them what they need)
- 5. to _________ customer's expectations (go beyond)
- 6. to e_________ high quality service (to hope to get)
- 8. to agree on ___________ times (=time to take the products you ordered to you)
- 9. 5. It's a c_____ company which wants to make customers happy.