Customer Service

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Across
  1. 3. The personality you should have to deal with customer
  2. 5. appearance of physical facilities, equipment, personnel, and communication materials
  3. 9. demonstrated through product insight and situational control
  4. 13. willingness to help customers and provide prompt service
  5. 14. The name of airline which is mentioned in presentation
  6. 15. the factor that always needs to be most assured when providing services
Down
  1. 1. One of the service an organization should have for customer service
  2. 2. Who is your father's sister's sister-in-law?
  3. 4. ability to perform the promised service dependably and accurately
  4. 6. the caring, individualized attention the firm provides its customers
  5. 7. knowledge and courtesy of employees and their ability to convey trust and confidence
  6. 8. a set of five dimensions which have been consistently ranked by customers to be most important for service quality, regardless of service industry
  7. 10. thing to measure customer service
  8. 11. Thing represents for an organization, a person, etc.
  9. 12. Thing people always want to