Customer Service

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Across
  1. 2. Thing people always want to
  2. 4. knowledge and courtesy of employees and their ability to convey trust and confidence
  3. 8. the caring, individualized attention the firm provides its customers
  4. 9. One of the service an organization should have for customer service
  5. 11. appearance of physical facilities, equipment, personnel, and communication materials
  6. 12. ability to perform the promised service dependably and accurately
  7. 13. Thing represents for an organization, a person, etc.
  8. 14. The name of airline which is mentioned in presentation
  9. 15. willingness to help customers and provide prompt service
Down
  1. 1. In which city were the first modern Olympics held?
  2. 3. a set of five dimensions which have been consistently ranked by customers to be most important for service quality, regardless of service industry
  3. 5. Who is your father's sister's sister-in-law?
  4. 6. the factor that always needs to be most assured when providing services
  5. 7. demonstrated through product insight and situational control
  6. 10. Name the Disney movie which features a little girl having five distinct emotions – Sadness, Joy, Disgust, Fear, and Anger?