Across
- 1. reason 80% customers don’t return (2 words)
- 4. what customers do if they are upset or disappointed
- 5. the rules for proper behaviors and manners
- 6. getting back to customers who have made a complaint (2 words)
- 8. it is important to start with the right ______
- 10. it is important to know your town and ________
- 13. important behavior to maintain when meeting people (2 words)
- 17. what you should do when two new people are meeting
- 18. important behavior, can give away how you really feel (2 words)
Down
- 2. the least effective way to communicate
- 3. sharing information
- 6. getting information from customers, regarding a product or service
- 7. impression which are form in seconds
- 9. greet guests ________
- 11. it is important to _____ your products, services and customers
- 12. doing the right, polite behavior
- 14. how many people you tell if you don’t like a product or service
- 15. avoid ____ terms
- 16. the most common form of communication through the eyes