Across
- 3. The act of distributing something.
- 4. Facial expression showing pleasure.
- 6. Just looking
- 8. Disagreement, discontent.
- 10. Transmit information.
- 11. Customers and co-workers deserve your _____.
- 13. A feeling of assurance
- 15. When a customer returns again and again.
- 16. Not for public knowledge
Down
- 1. A law of the government.
- 2. An acknowledgement when meeting.
- 5. A place with many shops all together
- 7. Contentment.
- 8. Someone who pays for goods or services.
- 9. An extra item sold to the customer.
- 12. _________ impressions are important.
- 14. Tolerant and willingness to endure.