Across
- 2. for money
- 4. conversation with the customer.
- 5. make up
- 9. customer
- 12. self-service
- 15. skill
- 18. addressing the customer
- 20. sneeze
- 23. communication
- 24. feel
- 25. access knowledgebase
- 27. FCR
- 28. positive net promoter score.
- 29. rude
Down
- 1. agents value offering
- 3. handshake
- 6. requirement
- 7. FCR
- 8. Satisfaction
- 10. and thanking, manners
- 11. virtue
- 13. manager
- 14. probing
- 16. is important
- 17. Compliance, POPI
- 19. condescending
- 21. care
- 22. shoes
- 26. skill