Across
- 3. warm, welcoming and f__________
- 6. "How may I assist you today?"
- 8. the person reaching out for your help
- 9. customer s___________ is important
- 10. hear
Down
- 1. "I feel your pain"
- 2. talk
- 4. "I will exhaust all r_______________"
- 5. thing to do
- 7. "at your S____________"