Customer Service

2. To keep customers loyal you should give the customer what they ______.
4. People who work for that business.
5. Customers who want to know the facts.
8. A common customer service channel is the ______.
9. To create a win-win situation when solving customer problems, give the customer multiple ________ whenever possible.
11. When you leave a message on _______ you should include your name, your phone number, your company, the hours you are available and a brief message.
13. The first step to handling problems in a way that will increase customer loyalty is to ___________.
14. Understanding what people need.
16. Customers who purchase goods and services from a business.
17. Repeatedly purchasing goods or services from the same company.
18. More than ______ percent of shoppers believe store employees don't care about their business.
21. Although some customers may be difficult to please most of them aren't trying to be difficult, they just want to find a _________ to a problem.
22. When we talk on the phone, we may talk too fast or fail to _________ or say words clearly.
23. Employees must realize that ________ are the reason they have their job.
24. Makes us feel comfortable.
27. Customers who enjoy being the center of attention.
28. If you respond to customer emails you should read them ________ and thoroughly before responding.

1. Joking around, flirting, and gossiping are seen as __________ and annoying to customers.
3. A _________ approach requires you to anticipate potential problems and take steps to minimize or to prevent complaints from occurring.
6. You need to know who customers ____ so you'll be able to know what they want and need.
7. Making sure customers are satisfied.
10. The important thing to remember with customer complaints is to handle them _________ and to resolve them to the customer's satisfaction.
12. Companies use ______ to ask customers questions about their preference.
15. Taking a ________ approach means choosing to deal with problems as they arise.
16. With the popularity of the Internet ______ has become one of the most popular methods of providing customer service.
19. Used to track the buying history of customers.
20. Acquiring a new customer costs a company as much as ____ percent more than it does to keep a customer happy.
23. When writing you should be _______ or say what you mean in as few words as possible.
25. Friendly and outgoing personality.
26. Customers who want fast results