Across
- 4. Stressed at work? Take a few deep_____
- 6. When customers return again and again, you’ve earned their________
- 8. Customers appreciate it when you go ______ and beyond to help them
- 11. you send this type of letter when you are asking for something
- 14. ended, a question that could be answered with a one-word answer or a simple "yes" or "no."
- 17. Put yourself in the customer’s _______
- 19. Remember: _________ are always right
- 20. Customer Works inside a business
- 21. with customers
- 23. Being a good ______ is an important aspect of
- 24. requires concentration so that your brain processes meaning from words and sentences
- 25. shortened electronic mail
Down
- 1. _______ impressions are important. Be polite to
- 2. Customer, customer that purchases goods or services from a business
- 3. Having _______ for customers shows you care.
- 5. Don’t be distracted–stay ______ on your customer
- 7. Form, you fill it out when you have a problem with a product or service
- 9. act of transferring information from one place, person or group to another.
- 10. Are you still hungry? is an example of which type of sentence
- 12. language, is communicating without words
- 13. sentence used when you want to make a statement
- 15. a method of communication when dealing with customers
- 16. Rhymes with sympathy)
- 18. Always try your ____ to solve customer problems
- 19. no matter what.
- 22. is simply the act of perceiving sound by the ear.