Customer Service

3. an organisation providing regular public service of air transport
9. activities of people travelling outside their usual environment
10. characteristics or qualities that form an individual's character
11. assistance or advice given to customers during and after the sale of goods.
12. a combination of the skill, knowledge and attitude required to perform a task
14. the measurement that determines how happy customers are with a company's products, services and capabilities
16. the action of asking someone questions.
18. a person whose job is to help people who want to travel by buying plane tickets, hotel reservation etc
19. the ability to accurately receive and interpret messages in the communication process
20. conducting oneself with responsibility, integrity and accountability.
21. an expression of grief, pain or dissatisfaction

1. goods that does not have a physical nature
2. extending welcome to travellers or offering a home away from home
4. customer returns to buy more products or services from the same company
5. item or service you sell to serve customer's needs or wants
6. a person who buy goods and services
7. a type of communication in which physical behaviour are used to express or convey information
8. a group of services related to travel or vacations that are sold together for one price
13. an establishment that provides paid lodging on a short-term basis
15. a person who is get paid to work for a person or company
17. goods that can be touched and their physical presence can be noted