Customer Service

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Across
  1. 5. support you offer to those that use your products or services that helps them have an easy and enjoyable experience.
  2. 8. tool used to communicate with people and create a positive care interaction.
  3. 9. the 5 in the 10:5 rule
  4. 10. sympathetic pity and concern for the sufferings and misfortunes for another
  5. 12. the T in AIDET
  6. 13. the A in AIDET
Down
  1. 1. the I in AIDET
  2. 2. the 10 in the 10:5 Rule
  3. 3. the E in AIDET
  4. 4. the D in AIDET
  5. 6. the ability to understand and share the feelings of another.
  6. 7. Team work is vital to the boat going straight and goals being achieved.
  7. 11. stated that people won't remember what you said or did, they will remember how you make them feel.