Customer service

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Across
  1. 2. level agreement a contract that defines the level of service that a customer can expect from a company
  2. 3. comments or suggestions provided by a customer to a company about their products or services
  3. 6. feeling content or pleased with a product or service
  4. 7. finding a solution to a customer's problem
  5. 10. understanding and sharing a customer's feelings
Down
  1. 1. when a customer's issue is elevated to a higher level of management for resolution
  2. 4. an expression of dissatisfaction
  3. 5. center a place where telephone calls are handled, typically used for customer service
  4. 8. ticket a record of a customer's support request, usually created by a company's support team
  5. 9. money given back to a customer for a returned item