Across
- 3. a word that also means a drink
- 7. feedback is gathered and used for what purpose?
- 8. activities people undertake for fun in their free time
- 9. a way of sending a message
- 12. friendly, generous reception and entertainment of guests
- 15. how a customer should feel the moment they enter the business premises
- 16. good eye contact indicates this
- 18. visiting different places as a tourist or for work
Down
- 1. the best way to find out when having a conversation is to use open ended questions instead of closed questions
- 2. customer's expressing dissatisfaction with a product or service
- 4. the combined effort of a group, especially when efficient and effective
- 5. a way to collect customer feedback
- 6. a person's personal presentation and cleanliness
- 10. facial expression used to indicate you are pleased to see someone
- 11. make up 7% of the way we communicate
- 13. a word that also means accommodation
- 14. an energetic, and positive interest in something
- 17. a harmonious relationship characterised by mutual understanding and empathy that makes good communication easy