Customer Service Qualities

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Across
  1. 3. in a way that can be trusted
  2. 4. the feeling you show when you accept that different customs or cultures are different from your own and behave towards them in a way that would not cause offence
  3. 6. happening at the best possible moment
  4. 7. taking action by causing change and not only reacting to change when it happens
  5. 8. polite and showing respect
  6. 9. understanding what other people need, and being helpful and kind to them
Down
  1. 1. in a way that is correct, exact, and without any mistakes
  2. 2. saying or doing something as a reaction to something or someone, especially in a quick or positive way
  3. 5. the ability to do something well