Customer Service

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Across
  1. 1. when the customer service person can understand how a customer is feeling
  2. 5. a customer needs to feel empowered when shopping
  3. 8. this is the amount a customer is willing to pay for a product or service
  4. 10. pricing services or products must be appropriate and similar to that of other products or services in a similar range
  5. 11. the customer needs this to make an informed choice
  6. 12. soem shops are called this as they are local to the customer
  7. 13. the product or service needs to used in a way as not to waste time
Down
  1. 2. the product must do what its supposed to do
  2. 3. sometimes a selection of goods are needed to allow customers to choose
  3. 4. the product must work every time its used
  4. 6. the product or service needs to have a slick ...... to make it esay to use
  5. 7. to satisfy the customer the customer needs to enjoy the e.........
  6. 9. this product needs to ........ in order to meet the customers problem or desire